Core Capabilities

Our toolkit for transforming policy into action

With more than four decades of experience managing government services, we've become the experts at helping you achieve meaningful results. We've seen it, done it, and we know how to anticipate it.

Today change is everywhere and change brings challenges

New technologies

Technology is the way of life practically for everyone in all industries. In the field of recruitment, the impact of technology and the data it captures is becoming more pronounced in terms of enhancing the hiring experience for both the candidates and the hiring teams. Labor market has become largely candidate-driven, which means that recruiters are working harder to attract top talent.

New laws & government leadership

The roles and requirements of government have grown significantly since the Kingdom of Saudi Arabia’s founding. Government – any government – needs to evolve and improve continuously, if only to keep pace with rising expectations and new challenges. This requires us to meet high standards of transparency and accountability.

New growth in populations & eligibility

The Saudi population registered an annual growth rate of 2.52% in 2018, as the General Authority for Statistics had announced. Therefore, creating the new opportunities for our nation is the best way to decrease the number of unemployment and develop new careers. Standing side by side with the 2030 Saudi vision.

Experience that spans populations and programs.

We perform more than 1.5 million assessments per year in the United States and the United Kingdom. 

More than simply informing eligibility decisions about benefits, assessments are powerful tools for understanding and successfully addressing the needs and expectations of individual participants. In fact, assessments are integral to the workforce programs we operate because they inform and enable us to create person- and family-centered career plans that offer hard-to-place job seekers greater opportunities for success. 

We have the expertise and experience to deliver large-scale assessment programs that also ensure quality, timely and respectful service is delivered and that the needs of vulnerable individuals are met.
 

Skills & Training

The world of work is changing, creating ever-increasing challenges for employers wanting to maximize the skills of their workforce.

Our training is designed to be inclusive, offering additional learning support in areas such as mental and physical disability to ensure you can maximize the potential of all of your staff.

Skills & Training

Consumer engagement

We never forget the human touch – many people prefer talking to a real person. By streamlining processes and leveraging technology, we enable our U.S. contact center staff to focus on the citizens who need more help. The result? An average customer satisfaction score of 97%.

Deep understanding of diverse populations

Utilizing the tools and specialists from our Center for Literacy, we’re able to constantly refresh and tailor our approaches to engage beneficiaries from ever-changing demographics. We offer support for multilingual, speech and hearing-impaired callers, and special populations.

Empathetic and empowered staff

You’re only as good as your people. Ours are not only customer care experts but caring individuals. We implement clear yet empowering policies that allow them to have the greatest impact, whether it’s working with individuals for as long as it takes, or striving to ensure that customers experience world-class service with every interaction.

Skilled in a wide range of services

• Eligibility Verification
• Program Enrollment
• Registration and Renewal
• Case Management
• Citizen Education
• Benefit Counseling

Consulting & Advisory Services

As a leading administrator of government services worldwide, rely on our expertise and experience to help you. Optimize service delivery and business operations. Modernize or replace outdated information systems. Ensure compliance with state and federal requirements. Consider new options for leveraging federal, state and local funding. Test and implement new programs and policy ideas.

Consulting & Advisory Services

Case Management

Creating a comprehensive approach to case management, offering a full range of benefits by combining people, process and technology:

  • Customer-focused service options and flexible choices for managing caseloads enabling us to create an individualized, yet consistent and efficient, customer experience
  • Scalability ranging from expanding enrollment in a focused, single-mission program to expanding the mission across multiple programs
  • Real-time access to legacy systems of record to ensure accurate and timely access to program information
  • Predictive analytics to anticipate individual participant needs based on changes in his or her data using tools, processes and workflows that move individual cases through the process with greater ease
     
Case Management