Careers

Providing meaningful career opportunities

Imagine working with a team that makes a real difference in people’s lives. Imagine working for a company that recognizes and rewards performance, and encourages innovation and professional development. Maximus offers all that and more.

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Work with Maximus

If you are interested in working with Maximus, then please click here to send your CV.

Maximus is an equal opportunity employer. We are firmly committed to equal employment opportunity as a matter of sound business policy, as well as corporate responsibility and compliance with the Equality Act. It is the policy of Maximus to recruit, hire, train and promote persons in all segments of its workforce without regard to race, color, gender, age, religious beliefs, national origin, disability or any other status protected by law.

Job descriptions

  • Project Manager
    • BSc degree from an accredited college or university in Business, Management Information Systems, Computer Science, or related field
    • At least seven (7) years of project management experience which must include leadership of at least one complex project.
    • PMP certification strongly preferred
    • Must possess exceptional organizational, interpersonal, written and verbal communication skills
    • Experience in managing both staff and processes, deadline-oriented work, budgets and revenue and profitability
    • Experience leading complex projects spanning multiple knowledge, technical, and functional disciplines
    • Health or Human Services experience a plus

    Kindly share your CV and subject position and your name to the email below:

  • Project Coordinator
    • BSc degree, or related field
    • minimum of five (5) years: Project Coordinator or administrative experience supporting project managers or project management office
    • Advanced knowledge of project management software such as MS Word, Excel, Power Point, Visio and Project, as well as the ability to quickly learn other software programs
    • Highly developed organizational, interpersonal, and verbal communication skills
    • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
    • Ability to exercise independent judgment
    • Ability to work as a team member, as well as independently

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  • Talent Acquisition Specialist
    • BSc in Human Resources Management or relevant field
    • Proven work experience as a Talent Acquisition Specialist or similar role
    • Familiarity with social media, resume databases and professional networks
    • Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
    • Knowledge of Applicant Tracking Systems and reports
    • Excellent verbal and written communication skills in both Arabic and English

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  • Training and Development Specialist
    • BSc in Human Resources Management or relevant field
    • Prior experience of working in a similar role
    • Presentation skills, diplomacy, and the ability to influence senior management
    • Strong leadership and interpersonal skills, specifically around listening, questioning and building relationships
    • Able to plan and organize training and coaching
    • Able to priorities and problem solve with minimal support
    • Possess excellent communication skills to be competent to speak/present/deliver training to large group of employees in English and Arabic
    • Hold a qualification in Training Delivery or Coaching is a plus

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  • Employer Account Manager

    Reports to: Employer Services Director
    Location: Riyadh, Dammam, Hofuf, Jeddah, Madina, Makkah, Assir.

    Job Description 

    The Employer Account Manager provides consultancy support on large employer engagement campaigns and business development services for Maximus programs. The role ranges from establishing relationships with large scale companies, aimed at securing employment opportunities for Job Seekers to guiding and advising employers on how to best to work with active labor market policies and Maximus programs.

    Responsibilities

    • Establish and maintain strong contacts with employers, promoting Maximus, its activities in the field of active labor market policies and job seekers registered on these programs
    • Developing and implementing strategic plans to manage and grow accounts
    • Understanding client needs and identifying new business opportunities within your portfolio
    • Communicating and coordinating with internal teams to deliver solutions
    • Identifying opportunities for improvement and proposing new tools and processes
    • Supporting employer relationship officer teams to improve their performance and reach targets
    • Establish ongoing senior level relationships between employers, Maximus and job seekers from active policy programs
    • Adhere to established processes and workflows, as it relates to campaign set up, placement strategy, creative execution, campaign management and any troubleshooting necessary.
    • Conduct group sessions with job seekers to promote opportunities and companies
    • Identify the most suitable job seekers for the available job opportunities, examining and presenting job seekers to companies

    Competencies

    Achievement Orientation

    • Commercial Awareness:  Drives the commercial objectives of the organization in their work and that of their staff
    • Achieving Targets: Consistently exceeds standards and drives performance in the team
    • Needs analysis and Consultancy: Plans and coordinate high level analysis and provides efficient, timely and highly professional consultancy service to all stakeholders
    • Monitoring Results: Regularly and efficiently uses a range of monitoring tools to keep track of own and team’s performance. Is able to apply a wide range of tailored corrective actions
    • Persuading & influencing: Wins commitment to new initiatives, strategies & goals; builds support with a wide range stakeholders, at the most senior levels

    Task Orientation

    • Business Planning: Plans and organise their own activity, giving due consideration to potential obstacles and how to overcome them
    • Time and Deadline Management: Is able to use a range of tools to effectively manage their time. Consistently meets given deadlines
    • Organization: Has strong planning skills and can manage workload pressures using methodical and systematic thinking
    • Attention to Detail: Complete all paperwork and tasks to a high standards, ensuring time is allocated for cross checking important details
    • Analysis and Problem Solving: Continuously seeks opportunities for improvement within area of responsibility and is able to quickly and effectively rectify any issue that may arise

    People Orientation

    • Customer focus: Seeks feedback from customers to ensure satisfaction; implements improvement measures and shares best practice in customer service excellence
    • Empathy: Is curious about other people, listen attentively to find out motivations and needs, discovering commonalities and challenging prejudices
    • Collaborative focus: Goes above and beyond to support colleagues and subordinates, driving open and effective cooperation between individuals and departments
    • Flexibility & Adaptability: Is able and wiling to change plans in order to accommodate internal and external customers. Is able to adapt effectively to change
    • Openness & accountability: Is able to give feedback to others and views receiving constructive criticism positively. Works hard to remedy any issues or shortcomings, taking full responsibility with peers and customers for solving problems

    Role Specific

    • Campaign Management and fulfillment
    • In-depth knowledge of the labor market and the active policies sector
    • Knowledge and experience with large scale employers
    • Ability to work independently (with limited supervision)
    • Development and management of business relationships
    • Advanced verbal and written communication skills
    • Knowledge of adult learning theories
    • Group management

  • Employer Relationship Officer

    Reports to: Employer Account Manager (Direct); Branch/Team Leader (Indirect)
    Location: Riyadh, Dammam, Hofuf, Jeddah, Madina, Makkah, Assir.

    Job description

    The Employer Relationship Officer assists in building employer relationships and employer networks across a city and region.  This position is responsible for working with employers to identify and fill appropriate job vacancies that meet the requirements of jobseeker connected to Maximus employment service contracts with a particular focus on bulk and repeated vacancies.

    Responsibilities

    • Establish and maintain solid contacts with local companies (small, medium and large)
    • Establish relationships and ongoing relationships between companies, Maximus and Job Seekers
    • Attain service level agreements with employers
    • Guarantee a regular flow of job opportunities for Maximus jobseekers
    • Provide information and consulting services to companies on government incentives
    • Manage end to end recruitment process for job seekers and employer vacancies
    • Coordinate recruitment processes for companies, through organizing and promote job fairs
    • Create group sessions with Job Seekers to promote vacancies and companies
    • Provide continuous post-placement support to Job Seekers and companies
    • Input information into bespoke case management system in a timely and accurate manner
    • Monitor and store data on trends in the labor market in general and in specific sectors

    Competencies

    Achievement Orientation

    • Commercial Awareness: Drives the commercial objectives of the organization in their work and that of their staff
    • Achieving Targets: Consistently exceeds standards and drives performance in the team
    • Needs analysis and Consultancy: Plans and coordinate high level analysis and provides efficient, timely and highly professional consultancy service to all stakeholders
    • Monitoring Results: Regularly and efficiently uses a range of monitoring tools to keep track of own and team’s performance. Is able to apply a wide range of tailored corrective actions
    • Persuading & influencing: Wins commitment to new initiatives, strategies & goals; builds support with a wide range stakeholders, at the most senior levels

    Task Orientation

    • Business Planning: Plans and organise their own activity, giving due consideration to potential obstacles and how to overcome them
    • Time and Deadline Management: Is able to use a range of tools to effectively manage their time. Consistently meets given deadlines
    • Organization: Has strong planning skills and can manage workload pressures using methodical and systematic thinking.
    • Attention to Detail: Complete all paperwork and tasks to a high standards, ensuring time is allocated for cross checking important details.
    • Analysis and Problem Solving: Continuously seeks opportunities for improvement within area of responsibility and is able to quickly and effectively rectify any issue that may arise.

    People Orientation

    • Customer focus: Seeks feedback from customers to ensure satisfaction; implements improvement measures and shares best practice in customer service excellence
    • Empathy: Seeks to listen and understands other people’s points of view, acknowledging differences and striving to take these into account in own practice.
    • Collaborative focus: Goes above and beyond to support colleagues and subordinates, driving open and effective cooperation between individuals and departments.
    • Flexibility & Adaptability: Is able and wiling to change plans in order to accommodate internal and external customers. Is able to adapt effectively to change
    • Openness & accountability: Is able to give feedback to others and views receiving constructive criticism positively. Works hard to remedy any issues or shortcomings, taking full responsibility with peers and customers for solving problems.

    Role Specific

    • Development and maintenance of business relationships
    • Ability to work independently (with limited supervision)
    • Account management
    • Advanced verbal and written communication skills
    • Excellent knowledge of labor market
    • Recruiting and interviewing

  • Employment Coach

    Reports to: Branch/Team Leader
    Location: Riyadh, Dammam, Hofuf, Jeddah, Madina, Makkah, Assir. 

    Job Description  

    The post holder will manage caseloads of Job Seekers registered on Maximus employment services contracts, providing high quality career guidance activities and support with accessing and securing work opportunities. This is a fully operational role with great emphasis on interacting with Job Seekers as well as building and maintaining relationships with partners and employers.

    Responsibilities

    • Build relationships with Job Seekers and help them identify the main obstacles to work
    • Manage a Job Seeker caseload, coordinating all services and ensuring that the candidate is making progress
    • Promote Job Seekers from caseload with companies to ensure job opportunities
    • Maintain accurate documentation of the Job Seekers activities and progress, using internal case management systems and portals 
    • Ensure compliance with all contract quality requirements 
    • Use any internal systems and portals if necessary to register the services provided and report them
    • Complete accurate and timely reporting of the services for all the Job Seekers on their caseload and all activity carried out 
    • Provide support to Job Seekers when in work to ensure the sustainment of job placements  are achieved
    • Attraction, engagement and recruitment of suitable Job Seekers to join MAXIMUS programs

    Competencies

    Achievement Orientation

    • Commercial Awareness: Knows how to maximize opportunity for commercial revenue through their work
    • Achieving Targets: Consistently achieves targets set.
    • Needs analysis and Consultancy: Has a systematic approach to needs analysis and can deliver tailored and professional advice and service to all customers
    • Monitoring Results: Is able to use internal and own system to monitor performance and applies corrective actions in a proactive and timely manner
    • Persuading & influencing: Seeks to understand the personal and business motives of others to build rapport and use as an input to determining a negotiation strategy.

    Task Orientation

    • Business Planning: Plans and organise their own activity, giving due consideration to potential obstacles and how to overcome them
    • Time and Deadline Management: Is able to use a range of tools to effectively manage their time. Consistently meets given deadlines
    • Organization: Has strong planning skills and can manage workload pressures using methodical and systematic thinking
    • Attention to Detail: Complete all paperwork and tasks to a high standards, ensuring time is allocated for cross checking important details
    • Analysis and Problem Solving: Continuously seeks opportunities for improvement within area of responsibility and is able to quickly and effectively rectify any issue that may arise

    People Orientation

    • Customer focus: Is able to anticipate customers’ needs and provide a highly tailored and professional service in all circumstances.
    • Empathy: Seeks to listen and understands other people’s points of view, acknowledging differences and striving to take these into account in own practice.
    • Collaborative focus: Initiates collaboration with others and spontaneously assists others in the delivery of their work; works effectively with others and is able to manage differences to achieve common goals
    • Flexibility & Adaptability: Is able and wiling to change plans in order to accommodate internal and external customers. Is able to adapt effectively to change
    • Openness & accountability: Is able to give feedback to others and views receiving constructive criticism positively. Works hard to remedy any issues or shortcomings, taking full responsibility with peers and customers for solving problems

    Role Specific

    • Advice and guidance: assessment of barriers to work and provision of customized services
    • Ability to persuade and influence and manage objections
    • Motivation and confidence building
    • Ability to manage a range of different attitudes and behaviours from jobseekers
    • Caseload management
    • Development and maintenance of relationships with companies and / or public and private clients 

  • Administration Officer

    Report to: Business Manager
    Education / Experience: Two years experience in an administrative role, or demonstrable skills in lieu of experience

    Desired Professional Skills

    Ability to interact successfully with project staff including senior management; Proficient in word processing program and basic spreadsheet skills; Excellent organizational, interpersonal, written, and verbal communication skills; Ability to perform comfortably in a fast-paced, target-oriented work environment; Ability to successfully manage competing tasks from different senior staff members; Ability to work as a team member, as well as independently; and Ability to meet all performance standards established for this position.  High level customer service skills. Bilingual (Arabic / English written and verbal) is preferred.

    Job Responsibilities

    • Act as the first point of contact at reception for incoming people, including key government officials, suppliers and subcontractors, large employers and other project staff
    • Responsible for checking the JSs’ eligibility and distribute them to the ECs
    • Support the job seekers to register in Taqat and NLG
    • Provide general clerical and job seeker service functions for the project, including assisting with diary management and senior staff travel arrangements
    • Assist senior staff with administrative tasks such as travel arrangements, catering for meetings, credit card management
    • Maintain petty cash for Head Office
    • Process incoming and outgoing mail and shipments on behalf of project staff
    • Maintain a positive, clean environment for staff
    • Respond to emergency situations and advise project management immediately
    • Maintain copiers and printers, keeping them stocked with paper, and maintain other appropriate supplies for staff and job seekers
    • Maintain and request stationary and other material from the central team at the HO
    • Provide excellent customer service to employers and job seekers
    • Work schedule as established by supervisor to accommodate business hours and project services
    • Insure that all equipment is reception area are running properly and maintained (screes, PCs, etc.)
    • Responsible for the site’s maintenance – contacting the maintenance company or liaise with the HO for any extra support
    • Responsible for archiving the job seekers’ files
    • Responsible for guiding the site’s guest if they have any complaint and collect the complaint form if there is any
    • Delivering the job seekers survey to the job seekers to be completed and sent to the line manager
    • Liaise with the HO (IT & Quality) in case of any technical issues
    • Perform other general administrative duties as may be assigned by management

  • Employment Trainer

    Report to: Learning & Development Manager/ Training Manager.

    Job Description  

    The Employability Trainer (ET) is responsible for developing and delivering training courses to overcome job seekers barriers and equip them with the necessary skills required to secure sustainable employment. ET’s provide job seekers with the knowledge, practical expertise and motivation to carry out job search related tasks.

    Employment Trainers either deliver the training themselves or provide the operational team with the necessary facilitation skills to enable their delivery. Employment trainers are required to plan strategically rather than being reactive to the needs of employers and Job seekers alike. By assessing the skills and knowledge within our organisation by determining what training is needed to facilitate learning.

    Job Responsibilities

    Training Delivery

    • Conducting training classes by presenting sector-specific, company-specific, and generic employability skills to job seekers
    • Helping line manager and operational staff solve specific training problems, either on a one-to-one basis or in groups
    • Understanding e-learning techniques, and where relevant, being involved in the creation and delivery of e-learning packages
    • Delivering localised training to employees as required by the business

    Product Development

    • Conducts training needs assessment by collecting information pertaining to specific employment sectors, understanding of job-specific functions and account managed employers
    • Designs employability training products by identifying and describing information needs; using employer/ sector specific specifications to design job seeker courses for review and implementation
    • Follows the specified process to ensure contractual compliance

    Health and Safety

    • Maintaining a safe and healthy training environment by following organisation standards and contractual regulations
    • Safeguards the operation of equipment by completing preventive maintenance requirements; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques

    Quality and Evaluation of Delivery

    • Maintains quality service by establishing and enforcing organisation standards
    • Evaluates quality of training through completed job seeker assessments scores
    • Local Action Plan created to improve the training in response feedback from learners  
    • Maintains personal knowledge by attending continuous improvement workshops; reviewing publications
    • Contributes to team effort by accomplishing related results as needed

    Performance Management

    • Liaising with the operational team to ensure optimum referrals on courses
    • Daily attendance to “Head’s Up & Head’s Down” meetings
    • Tracks job seeker referrals to attendance rates
    • Keeps an accurate record of job seekers attendance to completions rate and feeds back to the operational team
    • Monitors conversions of course completers into employment
    • Using MI to track % of people employment who retained

    Required Skills, Knowledge and Abilities

    • The CIPD's Level 3 Certificate in Learning and Development Practice (CLDP) /CIPD Certificate in Training Practice (CTP) or TOT or equivalent training qualification
    • Articulate, confident communicator and presenter
    • Interpersonal skills that enable you to work with people at all levels, motivate others and change people's attitudes and mind sets when necessary
    • Written and verbal communication skills that allow you to communicate effectively
    • Problem-solving and negotiation skills with an ability to offer solution based ideas
    • Organisational and planning skills to manage your time to meet deadlines
    • Strong time-management skills to enable you to control your training schedules
    • Commitment to improving your own knowledge and skills
    • Strong team player but equally good at taking initiatives
    • Multi lingual skill is preferred

  • Customer Service Officer - CMAC

    Report to: CMAC Manager

    Job Description  

    To be first point of contact with Maximus Gulf for Job Seekers who are looking for work. Working in a call centre environment, you will project a professional company image through telephone interaction with the use of effective communication and interpersonal skills.  Working with external customers, making calls and booking appointment. Whilst working accurately to meet required contractual deadlines.

    Job Responsibilities

    • Updating and maintaining customer information on computer systems, ensuring information is accurate, up to date and useable
    • Make outbound call to Job Seekers and maintain appointment booking systems using the Maximus WQ database
    • Answer customer questions regarding referral processes and contractual requirements, providing appropriate information
    • Ensure that contractual obligations are met with the turnaround of referral to initial customer appointment
    • document all interaction and update caseload management system with appropriate data.
    • Maintain updated knowledge of the Maximus Programme Suite including knowing where to access respective policies and procedures.
    • Perform data entry, as caller is providing information over the phone, in accordance with established individual objectives and defined quality levels.
    • Perform Initial Appointment scheduling within the specified contractual policies and procedures.
    • Meet or exceed performance indicators as defined for this position.
    • Meet all training requirements as specified by Line Manager, actively participating and maintaining a positive attitude.
    • Operate IT and general office equipment under general direction to include; Networked Computer, Telephone, Headset.

    Compliance

    • Maintain and report statistics relating to the provision of our services and performance including advising on potential risks and issues
    • Comply with the Maximus security practice to ensure customer data is always dealt with in a confidential and secure way, and our obligations around this are maintained

    Performance

    • Achieve individual and team targets to support the business unit delivering to profitable targets and within budget
    • Assist in the development of a quality service meeting all contractual requirements and required deadlines
    • Provide support for colleagues absence, covering extra duties as required

    Technical Knowledge

    • Maintenance of software packages and specialist database technology relevant to Maximus UK
    • Develop/maintain Excel spreadsheets in line with required Company statistical data
    • Use of MS office to word process reports and general correspondence
    • Accurate Key Board Skills

    Qualifications and Skills

    • Ideally possess a recognised customer service qualification
    • Proven history of customer service experience within a similar environment
    • Excellent listening and interpersonal skills
    • Ideally a minimum of two years work experience within a similar role
    • Proven success in achievement of targets in a high performance culture
    • Great telephone etiquette and demeanour
    • Excellent customer service skills with a flair for building quick rapport

    Personal Attributes

    • Experience of a customer service and call centre environment
    • Enjoys working with the public and responding promptly to customer queries and requests and follow up enquires not immediately resolved
    • Maintains professional verbal and written communication skills
    • Can be flexible to multitask as required, work independently and within a team
    • Performance and delivery focused - works to targets and deadlines
    • Resilience and resourcefulness
    • Approachable personality with good interpersonal skills
    • Is able to maintain systems and recommend process improvements as appropriate

    General

    • Act at all times within the company policies and procedures
    • Represent the Company at all times in a positive, agreeable and competent manner
    • Deal with any other tasks, as and when required, appropriate to the position and situation

  • Business Manager

    Report to: Operations Manager

    Job Description  

    The Business Manager is responsible for leading a team of between 6 - 15 Employment/Senior Employment Consultants/ in the provision of services to support caseloads of jobseekers into employment.  The role is responsible for managing the performance, productivity and well-being of this team and supports the team through observation, coaching and development to exceed their targets; resolving escalated complaints; ensuring the maintenance of key relationships with partners and timely reporting of key performance indicators (KPI’s).  

    The Business Manager is responsible for the teams’ strict adherence to quality targets and guidelines in accordance to the programme obligations, and Maximus Gulf’s policies and procedures, which include health and safety, diversity and safeguarding policies*. This is not an exhaustive list and a Business Manager will be expected to carry out any other duties as maybe specified by the line manager from time to time. This profile is non-contractual.

    Job Responsibilities

    PEOPLE MOTIVATION, COACHING AND DEVELOPMENT.

    The Business Manager ensures the smooth running and productive dynamics of the team by acting as a lynchpin between all key roles involved in the Job Seekers journey towards sustained employment.

    • Periodic performance management meetings with all staff and bi-annual development appraisals
    • Qualitative observations of team member service delivery and provision of relevant feedback
    • Mentoring new and experienced staff, coaching for performance and instruction as required
    • Identifying skills gaps and co-ordinating development actions and training interventions for the team to excel in their roles and progress further within the company
    • Offering technical expert support and advice for the team i.e. Better Off Calculations, advice and guidance and mock interviews
    • Managing absence and attendance including return to work interviews, maintenance of leave and sickness records
    • Cascading information and disseminating company briefings through clear concise written communication and a regular programme of formal and informal team meetings
    • Supporting recruitment of your team and across the wider business as a trained internal assessor at our regular programme of assessment centres
    • Supporting new staff through specific actions identified in their role specific induction programme, and managing them to achieve early productivity success and pass probation
    • Managing underperformance supportively but rigorously, working in partnership with the HR team to progress persistent underperformance through the disciplinary process

    Performance Management and Delivery

    The Business Manager manages the team to focus on all elements of the Job Seekers journey to sustainable employment, identifying and overcoming barriers, obstacle or inefficiencies in the process through observation and analysis, ensuring that performance targets are exceeded continuously.

    • Daily, Weekly and Monthly monitoring and interrogation of a wide range of KPI reports
    • Close management of the Profit and Loss, forecasting, cost control, performance against budget and contractual specification
    • Utilising Management Information tools to monitor performance, trends and best practice
    • Planning and ensuring that Outreach and liaison with referral sources occurs to ensure sufficient throughput of new Job Seekers
    • Reviewing vacancies and work opportunities for Job Seekers to ensure vacancy generation is in the appropriate occupational sectors and of sufficient volume to meet caseload needs
    • Regular caseload conference reviews to facilitate appropriate referrals of Job Seekers by Employment Consultants to internal programmes to overcome any barriers to employment.
    • Weekly and monthly reviews of performance to be conducted timely.
    • Planning and monitoring In-Work Support activities to ensure sustainment and identify job seekers at risk of not sustaining in employment are identified and supported at the earliest opportunity.
    • Deliver quarterly presentations to the business and complete monthly reports

    External Relationship and Stakeholder Management

    The Business Manager ensures that their team maintains constructive and effective internal relationships with other functions and departments and a positive set of relationships with fund holders, referral sources, partner organisations and political stakeholders in the wider community.

    • Manage JPC local partnerships and attend specific meetings, events as invited and as proactively arranged to ensure the relationships is effective
    • Preparing and delivering presentations at partner, stakeholder and community events
    • Monitor and deliver against strategic employer engagements plans
    • Identification of strategic partner requirements in light of current and anticipated caseload need and involvement in the planning process
    • Contribute to strategic partnership development with the view of gaining new business
    • Review of Continuous Improvement Plan to ensure ongoing development of the business and its ability to meet contractual obligations and other standards such as KPMG, HRDF, IMF etc.

    Finance and Facilities

    A Business Manager is responsible for ensuring the financial resources and facilities of their sites are maintained in good order.

    • Completion of accurate KPI forecasting monthly which is reviewed daily and weekly
    • Monitoring and management of expenditure, budgets and forecasting
    • Meetings and tele kits with the Finance team to review performance outcomes and expenditure
    • Use of MI data to review/forecast costs incurred in Job Seekers support
    • Health & Safety monitoring and risk assessments both for staff and the site
    • Property management and maintenance reporting in liaison with the facilities manager.

    Quality and Continuous Improvement

    The Business Manager contributes constructively to the overall development of our service delivery, suggesting and making improvements continually to enhance productivity, Job Seekers service experience and the quality of our claims.

    • Monitoring the quality of service delivery and resolving escalated complaints
    • Liaising with internal stakeholders to ensure that all complaints beyond the remit of your team are resolved
    • Develop and monitor continuous improvement plans within specified timeframes.
    • Pre-validation checks of files to ensure quality and accuracy of written documentation and that action plans reflect a journey towards employment.
    • Review of claim rejections from the billing team and ensure that required actions are completed.
    • Contributing to and facilitating Job Seekers Service Surveys and feedback to the wider business.

    Organisational Duties

    • Organize and deploy regional resources in accordance with business plans and objectives
    • Identify capacity and competencies of Employment Consultants by use of proper plans, training (external and internal), coaching and the participation in relevant activities
    • On- going review meetings with Employment Consultants to ensure the referral numbers and attachment is in accordance with operational targets.
    • Using commercial knowledge to analyse market data, attachment analysis and identify new opportunities for voluntary engagement.

    Required Skills, Knowledge and Abilities

    • Experience of sales management including the supervision of an individuals'/teams’ delivery and/or output (minimum 6 months’ experience).
    • A personal track record of working towards and achieving targets (minimum 1 year experience).
    • Experience of people management including supporting, mentoring and coaching and developing an individual.
    • Educational attainment of either a degree or an equivalent qualification or have attended at least 2 years line management experience within a target orientated business environment.
    • Demonstrable Judgment and Decision Making skills.
    • Technical skills including; strong administration skills, good computer/technology skills, basic numeracy/spreadsheet skills and good written communication/record keeping skills.
    • Articulate confident communicator and presenter.
    • Excellent interpersonal skill, with the confidence to approach people at all levels.
    • Strong Problem-solving and analytical skills