Location: Saudi Arabia (Nationwide)

Scope of Work

In the ever-evolving retail industry, skills such as communication, customer service, and sales techniques are paramount for ensuring customer satisfaction and driving sales. Recognizing the importance of these skills, MGTI supported a pilot training model to enhance the capabilities of retail staff in Saudi Arabia.

Objective

To provide comprehensive soft skills training to 75 employees of a prominent retail suppliers in Saudi Arabia, focusing on:

• Effective communication
• Exceptional customer service
• Advanced sales techniques

The Pilot Model

1. Target Audience: 75 employees from various departments of a large retail suppliers in Saudi Arabia.

2. Training Modules:

• Communication Skills: This module aimed to improve interpersonal communication, active listening, and effective feedback mechanisms.
• Customer Service: Employees were trained in understanding customer needs, handling complaints, and ensuring a positive shopping experience.
• Sales Techniques: This module focused on understanding customer buying behavior, upselling, cross-selling, and closing sales effectively.

Outcomes

Overall Learner Satisfaction Rating: 4.9/5
Contract Target Goals Achieved: 146%
Employees Trained and Placed: 75